Refund policy

Return & Refund Policy - LuxeHaven PK

At LuxeHaven PK, customer satisfaction is our top priority. We strive to provide high-quality products. If you receive a damaged, defective, or incorrect item, we offer a simple and transparent return and exchange process.

1. Return Period & Conditions:
- You must inspect your order upon delivery and report any issues within 7 days.
- Products must be unused, unwashed, and returned in their original packaging with all original tags and accessories included.

2. Non-Refundable Items:
- Items damaged due to improper use or negligence after delivery.
- Sale or clearance items, unless they arrived damaged or defective.

3. How to Request a Return or Exchange:
If you receive a defective or wrong item, please contact us immediately with your Order ID and photo/video proof of the product:
- Email: ibraheemshopify2026@gmail.com
- WhatsApp: +92 305 8385591

4. Refund Process:
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed via Bank Transfer, EasyPaisa, or JazzCash within 3 to 5 business days.
- Shipping fees are non-refundable unless the return is due to an error on our part (damaged/wrong item).